At 4Dogs.shop we are committed to providing our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer the following returns and refund policy:

Returns:

If you wish to return an item, you must contact us within 14 days of receiving your order to request a return. To be eligible for a return, items must be in their original, unused condition and include all original packaging. We reserve the right to refuse a return if the item is not in its original condition or if the item has been used or damaged.

Refunds:

​If your return is approved, we will process a refund to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to be reflected on your account, depending on your financial institution.

Exceptions:

There are a few items that cannot be returned or refunded: Custom or personalized items
Items marked as “final sale”

If you have any questions or concerns about our Refunds & Returns Policy, please don’t hesitate to contact us. We are always here to help.

​Delivery of Goods and Services:

At 4dogs.shop, we understand that receiving your purchase in a timely and secure manner is important for the peace of mind of both you and your furry friend. That’s why we partner with Australia Post for both our Australian and international deliveries.

​When you place an order with us, you can expect:

​Accurate and timely fulfillment of the order: This means that the items you ordered will be shipped to you promptly and in good condition.

Clear communication: We will keep you informed about the status of your order and any updates or changes.

Secure payment: Your payment information will be be secure and protected during the transaction process.

Good customer service: If you have any questions or concerns about your order, the 4dogs.shop service team are responsive and helpful.

Delivery to your nominated postal address:

The need to decide to take delivery of your goods when they are ready for delivery
Reimbursement for any delivery costs stipulated at the time of sale
The possibility of delivery to a nominee of your choice being considered as delivery to you
The potential for delays in delivery due to location services, with the right to refuse delivery to locations not serviced by our preferred couriers.
Please note that in the event of an error in product display or printing, we reserve the right to cancel or decline an order. Thank you for choosing 4dogs.shop for your canine needs.